Policies
Genesis Diamonds reserves the right, in its sole discretion, to change, modify, add, or remove portions of these policies at any time. Please check this page periodically for changes. You agree that each time you visit genesisdiamonds.com, your visit to and use of such web site will be subject to and bound by the then current version of these policies.
Payment Options
Genesis Diamonds offers the following payment options:
Credit Cards
We accept most major credit cards
Financing
Genesis Diamonds offers special financing options, up to 60 months at 0% interest with approved credit
Layaway
Bank Wire
Price Match Guarantee Guidelines
We stand behind our commitment to offering the best value. If you find a diamond with the same GIA specifications at another jewelry store or one of our exclusive designer pieces from another authorized dealer at a lower price in Tennessee, Kentucky, or Ohio within 30 days of your purchase, simply provide the details to our experts and we will do everything we can to BEAT THAT PRICE. At Genesis Diamonds, we will never lose a sale due to price, quality, selection, or guarantee.
Jewelry Appraisal
For every purchase over $1,000 Genesis Diamonds provides a free jewelry appraisal to all of our customers. Please note however, that a Genesis Diamond appraisal is for insurance purposes, that is, to reflect insurance replacement value. The value or values given in this appraisal are an estimate of the current replacement cost at which the appraised jewelry may be purchased in a retail jewelry store selling the item(s) for a price based on that particular store's individual pricing structure and criteria. The listed values for replacement in the event of a loss are offered to give the owner sufficient protection to recover like quality and value and similar styling and do not necessarily reflect the original purchase price or previous appraisals.
Jewelry evaluation and appraisal is subjective, and is not an exact science. Estimates of quality and full retail value may vary from one appraiser to another, and such a variance does not necessarily indicate error on the part of any appraiser or Genesis Diamonds. All grades are estimated by the appraiser. All weights listed are approximate, unless the appraised stone or stones are submitted loose to the appraiser. This appraisal is an estimate of full retail replacement value; accordingly, you should not expect to be able to sell the article(s) for the amount listed.
We DO NOT promise to buy (or buy back) the article(s) listed in this appraisal for the appraised value or any fraction of the appraised value. This appraisal should not be used as the basis for the purchase or sale of the items set forth herein and is provided solely as an estimate of approximate replacement values of said items. This appraisal is not a guarantee and Genesis Diamonds (G/D) has made no representation or warranty regarding this appraisal or the diamond/jewelry described herein.
Jewelry Insurance
We highly recommend insuring all purchases from Genesis Diamonds. It’s a small price to pay for the security of your jewelry. Your policy should include insurance for gemstones and diamonds against loss, theft, damage, and mysterious disappearance. Ask your insurance agent to quote the policy without a deductible and with the above coverage.
For a small annual premium, you gain extensive coverage that far outweighs the cost of replacing your ring outright. Generally speaking, the cost to insure your engagement ring and valuable jewelry, is about 1-2% of the appraisal value. If your ring is appraised for $10,000, this would cost about $150 per year. Note that Genesis Diamonds does not cover the cost of jewelry insurance.
Shipping Options
Free Insured Shipping
Genesis Diamonds offers free, fast, and secure shipping to all of our shipping destinations. Any purchase over $700 is shipped for free and fully-insured.
For your protection, Genesis Diamonds always:
1. Requires that all deliveries be made to a physical business or home address only.
2. Disallows delivery to post office boxes.
3. Requires an adult to sign for the package.
Diamond & Jewelry Availability
Although we make every effort to keep our inventory up to date, it is possible for a loose diamond or jewelry piece to be sold before we are able to remove it from the website. In the unlikely event that this happens and you purchase a diamond that has become unavailable, we will immediately contact you and give you the option to either order a similar diamond or cancel the order. Not all inventory that you see on the website may be available for purchase - some items may require a special order.
Item Pricing & Availability
Management makes every attempt to ensure that our online catalog is accurate and comprehensive. In the event an item is listed with an inaccurate description or incorrect price due to data entry or system error, we reserve the right to correct any and all errors and cancel any orders placed for the item listed at the incorrect price or with the inaccurate description. All items listed on our website are subject to availability. Due to the high volume of orders we receive, items may be sold before we are able to update our website. We make every effort to keep our inventory up-to-date and accurate.
Occasionally, an item's price can change without notice due to the fluctuating metal and diamond market. In those cases, we reserve the right to modify the price of the sale or void it completely, if the customer doesn't want to purchase at the new price. In addition, it is also possible for an item to become unavailable before we get a chance to remove it from our website. If this happens, we reserve the right to void the sale.